Service terms

Who provides the service

KAURO DATA S.A.S. (a sociedad por acciones simplificada incorporated in Colombia, tax ID NIT 902120412-8) operates Kauro. Its registered address is Calle 109 # 15 BIS - 04 Apartamento 201, Bucaramanga, Santander, Colombia. Its postal contact is KAURO DATA S.A.S., Calle 109 # 15 BIS - 04 Apartamento 201, Bucaramanga, Santander, Colombia. Its legal contact is contact@kaurodata.com. Its phone number is +57 314 402 2549.

These terms take effect on 2026-11-10. They apply to orders accepted on or after that date and never replace the terms an earlier order accepted.

The service is offered to businesses for use in their business activity. It is not offered to consumers buying for personal, family or household use, and the customer declares that it buys for its business activity. This waives no right that the law grants a buyer and does not allow to be waived.

What makes up the agreement

The service relationship consists of the operator identity above, these service terms, the data processing terms, the privacy notice, the subprocessor and transfer disclosures, the retention schedule, the support and remedy terms below, and the order for the project. The order names the exact scope that was bought and its price. A later edit to a page of this website does not amend an order that was accepted.

The parties agree that when an authorized user, signed in to the application, accepts these terms or an order, the acceptance is made by electronic means, serves as that user's electronic signature and binds the customer. Kauro records who accepted, when, and the exact version that was accepted.

What the service is

Kauro prepares files. It cleans and prepares exported files and produces a package for import; it does not connect to, change or delete records in a live CRM. The customer's team imports the package with its own tools and is responsible for that import. Kauro qualifies imports only for the destinations that the published capability list names as available.

The free data health check is free and creates no obligation to buy. An account is needed before the first upload. It is bounded by the published limits and is not always immediately available. New free checks pause when the budget Kauro sets aside for them reaches its limit; checks already running finish. They can also pause for a day at the daily limit. A throwaway e-mail address cannot open an account or start a free check.

• Files: the exported CRM data and spreadsheets that an authorized user uploads.
• Source revision: the exact set of files sealed for a project. A different set of files is a new revision.
• Plan: the changes proposed for a source revision, which the customer decides on.
• Package: the prepared files, the report and the manifest delivered for a plan the customer approved.
• Target contract: the destination structure a package is prepared for.
• Supported profile: a combination of mode, object and operation that the published capability list marks as available.
• Service completion: the point at which the ordered package is ready for the customer to download.
• Authorized users: the people the customer lets act for it in the application.

The customer's authority

The customer represents that it has the authority to submit the data it uploads, to have that data processed, and to make the decisions Kauro asks it to make about meaning, such as which records describe the same person or company. An agency makes this representation for its end client's data. An in-house team makes it for its own company's data.

If an instruction appears unlawful or outside the scope of the order, Kauro can ask for evidence or suspend the affected processing. The representation does not excuse Kauro from its own obligations.

Credentials and authentication secrets, full payment card data, sensitive data as Colombian law defines it (such as health or biometric data, political or religious views, sex life and union membership) and its equivalents under other laws, data of children and adolescents, and any other category whose obligations or security needs go beyond the qualified service are not accepted.

A field called notes can hold sensitive information. Kauro cannot promise to find it in uploaded files, so do not upload material from the excluded categories.

Orders, price and scope

An order states the mode, the counted source units, the price, any discount, taxes, the delivery scope and any stage deadlines. Prices, quotes and payments are in United States dollars, and Kauro bills only companies whose billing address is in the United States. A price shown on the website is an indicative band. The price that binds is the quote Kauro issues from the sealed scope, which stays open for 14 days.

Before a customer's first order is confirmed, any payment is requested or any invoice is issued, Kauro asks for the legal and tax details needed to invoice the buyer, and only those. Kauro accepts them by an automatic rule from the declared country and tax identification, which also decides the tax treatment; details the rule flags go to a person. They are kept for later orders, and an authorized user can update them.

A quote shows the discount that applies, and only the largest one: discounts never add up. A repeat purchase takes 10% off once the customer has a qualifying project in the previous 365 days. The launch offer takes 25% off a first project, for the first 10 customers or through 31 March 2027 in Bogotá time, whichever comes first; an unpaid quote holds a place until it ends, a released place can be taken again, and a quote issued in time keeps its price for its 14 days. A referral code takes 0% off a first project, as the referral terms below say.

New customer scope needs a new accepted order or an amendment. Technical repair of a defect in Kauro's work is not a new purchase and is not charged.

Payment

Kauro works per project: there are no subscriptions and no automatic recurring charges. Payment is by bank transfer to the details the application shows for the order, when that route is enabled for the customer. Kauro does not take card payments.

Kauro gives its bank details only in the application, never by e-mail, and asks the customer to confirm in the application any change it is told about. An order counts as paid only when Kauro has received the transfer and matched it to the order. Kauro issues the invoice under its own tax number, in accordance with the regulations of the Colombian tax authority (DIAN). A person issues it, so its copy can reach the buyer a business day or more after payment, as a file attached to an e-mail to the invoice address the buyer names in its billing details. The tax authority's service may also send the buyer a message.

The application shows the exact amount to send. It can be a few cents under the order's total, to tell open orders apart; the order and its invoice stay at the full total. Send the amount shown, not the order's total: a transfer that equals the exact amount of another open order is taken for that order. Kauro compares references only when it imports its bank statement, once a month and before any refund, and then places the money on its right order or returns it; if your order stays unpaid after you sent the money, tell Kauro through support. A transfer that arrives up to USD 1.00 under the order's total pays the order in full, and Kauro bears the difference. A transfer short by more than that and by at most USD 50, when at least half the total arrived, is held: Kauro asks by e-mail and on the payment page for exactly the difference, a second transfer completes the payment, and if it does not arrive in time what is held is returned. A transfer further short, a larger one or one Kauro cannot place on a single order does not start the work: Kauro reviews it, then places it on its order or returns it. Kauro matches a transfer by its amount and compares the sender's name in its bank's notice, but a transfer of that exact amount from another payer still pays the order, and a refund of it is checked by a person.

Remedy for a Kauro defect

A defect is a material failure of the package against the approved plan, the target contract or the supported profile, caused by Kauro. Report a defect within 30 days after the ordered package was completed. Kauro investigates, and repairs or regenerates the affected part at no charge, with an initial target of 5 business days from the verified claim. If Kauro cannot repair or regenerate it, Kauro refunds what the customer paid for that project.

Kauro tells errors in the source files, edits made by the customer, changes to the target and tool settings apart from its own defects, and does not assume that the customer is at fault. Rights that cannot lawfully be excluded stay in place. The retention schedule below explains how the removal of files can affect a later claim.

Cancellation

A customer can cancel a project. What cancellation means depends on the phase the project has reached: it stops future work, and refunds follow the order and that phase. The preparation normally starts by itself right after payment is confirmed; if a check stops it, the customer starts it from the project page. While it is still queued, the customer can cancel it and ask on the Billing page for a refund of the amount paid. A refund for a job cancelled before it started is approved by rule; a refund for a defect follows once Kauro has verified the defect. A person sends refunds in batches, through a secure link from the payment provider to the holder of the invoice address, in United States dollars to a bank in the United States; the link lasts one week. A refund returns what arrived, less any bank charge Kauro accepted, and takes the corresponding credit note.

Cancellation does not undo effects that already happened outside Kauro. It cannot erase an import that the customer's team already made into its CRM, and it does not promise that no provider cost was incurred.

Support

Support is in writing, and the workspace is its main channel. Kauro answers at once where the product can, and a person replies within one business day, Monday to Friday, excluding Colombian public holidays. A case opened in the workspace is acknowledged there automatically, with its target date, and that date says so if the person is away; an e-mail to the support address is not acknowledged. Kauro does not offer support around the clock.

Retention and deletion

Kauro keeps files and results only for the windows below. A day is an elapsed period of twenty-four hours.

Deleted data is removed from the storage of Kauro's hosting provider within seven days after the deletion, except while a hold that an incident investigation or the law requires keeps it.

• An upload that is not completed: It is removed when its inspection ends or 24 hours after the upload started, whichever comes first.
• The files and results of a free data health check that is not followed by a purchase: They stay available for 7 days after the check is ready or has failed, and are removed no later than 14 days after the files were sealed.
• The files and the delivery package of a purchased project: They stay available for 7 days after the first package is ready, and are removed no later than 14 days after payment is confirmed.
• A project delivered in stages: Its workflow ends 21 days after the first stage is released and no later than 30 days after payment is confirmed; the final delivery then stays available for at most 7 days. Each stage shows its own deadline and the date of deletion.
• Import receipt data: It is removed 7 days after its verification reaches a final state, or with the project when a staged project still needs it.
• Target settings your team confirmed: A saved setting is used to prepare a new delivery for 30 days at most, and stops being used at once when the target changes in a material way. It stays in the project's record, and a repeat project can start from it only after your team confirms it again.
• The project's record: Its column names and counts, decisions and destination details stay after the files are deleted, while the account is active and up to six months after it closes. A repeat project can reuse them.
• The limited context sent to a model provider: It is deleted together with the project data it came from.
• Application logs: They are kept for 30 days and contain no CRM content and no secrets.
• Minimised security records: They are kept for 180 days, and longer only under an explicit legal basis.
• Financial and legal records: They are kept for the period the applicable rules require and are stored apart from CRM contents.

Early deletion

To delete sooner, an authorized user asks for early deletion in the project or writes to the legal contact. Kauro confirms what will be deleted and on what date, and then deletes it.

Financial and legal records that the law requires are kept apart from CRM contents, for the period the applicable rules set.

Because files are removed on this schedule, a claim made after they are removed may need the exact source files to be uploaded again.

An early deletion covers the project's files, results and package. To delete the project's record too, say so in the request.

A download link works for 15 minutes.

Confidentiality

Each party keeps the other's nonpublic information confidential and uses it only to provide or use the service. This does not apply to information that is public without a breach, that the receiving party already held or lawfully received from someone else, or that the law requires it to disclose.

Intellectual property

Kauro owns its software and the way the service works. The customer, or the client an agency acts for, keeps its data and its branding, and Kauro does not claim ownership of customer records. Deliverables generated for an order are provided for the customer's use in the project they were ordered for.

Affiliate terms

What an affiliate referral is. Kauro may give a person or a company (an affiliate) a link or code to share. If you open Kauro through an affiliate link, or enter an affiliate code when you create your account or before your first payment, Kauro records which affiliate introduced you.

What Kauro records. The referral code, whether you came through the link or typed the code, when, and which user of your account applied it. When you open an affiliate link, Kauro sets one first-party cookie on your device that holds only the affiliate code and the click, for 180 days; it holds nothing else about you, and you can delete it in your browser at any time. A sign-up with an outside sign-in provider is the other case: the code travels in the short-lived sign-in cookie of that step. The privacy notice explains this processing.

What it means for your price. An affiliate code does not change your price or your terms. Kauro pays the affiliate, and you pay nothing for the referral.

One affiliate per account. The first code recorded on your account counts. A code you type when you create your account is recorded instead of a link you followed. A recorded code cannot be changed, and no code can be added after your account's first payment.

Time limit. A referral counts only if Kauro confirms your first payment within 180 days of the link click or code entry recorded for your account.

What the affiliate earns. Kauro pays the affiliate 20% of what you pay for your first project (a higher percentage as the affiliate's paying customers grow), after any discount, taxes and any refund, up to USD 500 per customer account. Nothing is paid on later projects. The amount becomes payable only 30 days after that project is delivered, if it was not refunded. If the project is refunded, the affiliate's amount is reduced or cancelled. Kauro pays affiliates once a month, by the last day of the month, for what is owed by then, when their balance is at least USD 50.

No self-referral. A referral does not count if the affiliate is you, an owner or billing contact of your account, someone at the same company (the same e-mail domain, other than free e-mail services, or the same tax identification), or the person or company paying for your projects (the same bank account, where one is on record). Kauro may cancel a referral that breaks this rule.

Affiliates are independent. Affiliates are not Kauro employees or agents. They cannot make promises for Kauro, and they never get access to your account or your data. A consultant who works in your workspace can be an affiliate if you pay and they are not your billing contact or payer. Kauro gives an affiliate monthly counts of clicks, sign-ups and first payments and what the affiliate earned; these never name you, and it shares nothing else. Kauro requires affiliates to say that they are paid when they recommend Kauro. Tell Kauro if one did not.

Changes. Kauro may pause or end the affiliate program, or an affiliate's link or code, at any time. A referral already recorded keeps the rules in force when it was recorded.

Questions. Write to Kauro through the contact page.

Messages from Kauro

Kauro sends the notices the service needs, about accounts, invitations, payment status, delivery, deletion and support, to registered users. They include a bank transfer that should be sent and files about to be deleted, each 2 days before the recorded date. A notice is not sent if the customer already acted on it. Kauro does not send a notice about a step the customer just took or a state the workspace shows. Those notices carry no CRM records and no signed download links, and they cannot be stopped.

Accepting these terms is not consent to marketing. Kauro sends commercial messages only to people who agreed to them separately, and each of them can stop those messages at any time. Kauro sends no commercial message to an account whose latest billing country is Colombia or unknown.

Data under other privacy laws

Of the United States state privacy laws, Kauro has prepared the processor terms of California, Virginia and Colorado only. In this version it does not offer the processor and transfer terms that the European Union or United Kingdom General Data Protection Regulation requires. A customer whose project is subject to another privacy law tells Kauro before uploading, and the project is accepted only once Kauro has agreed the terms that law requires.

Liability, governing law and forum

Liability, exclusions and the dispute procedure: Each party's total liability to the other for all claims arising from or related to an order is limited to the amount actually paid by the customer to Kauro for the orders of the twelve months before the event giving rise to the claim. Neither party is liable to the other for lost profits or for damages that were not foreseen or foreseeable when the contract was made. These limits do not apply to fraud (dolo) or gross negligence (culpa grave), to the customer's obligation to pay the price, to rights the law does not allow to be limited, or to the liability the law imposes on each party toward data subjects or the data protection authority for its own role. The parties will try to resolve any dispute by direct negotiation for thirty calendar days from the written notice of either of them; that stage does not prevent seeking urgent measures or filing an action before it lapses or becomes time-barred.

These terms are governed by the laws of the Republic of Colombia. The forum for disputes is the competent judges of the Republic of Colombia under the statutory rules of jurisdiction and competence.

Changes and versions

A change to these terms is published as a new version with its own effective date. The version label at the top of this page names the document, its effective date and a digest of its exact text, so a label always identifies the same words. An order keeps the version its customer accepted; a later edit to this page does not amend it.

Contact

Write to contact@kaurodata.com, or by post to KAURO DATA S.A.S., Calle 109 # 15 BIS - 04 Apartamento 201, Bucaramanga, Santander, Colombia.